سياسة الاستبدال والإسترجاع

The original invoice must be available to benefit from return and exchange services. All products are to be returned within a period not exceeding 3 days from the date of receipt of the order, or exchanged within a period not exceeding 7 days from the date of receipt of the order. If the shipment is received from the shipping company, and the customer service is not notified of the desire to return the product or any complaint within 3 days from the date of receipt, it is considered an acknowledgment that the product is sound, matches the customer's order, and has not been opened before receipt. The store bears the shipping costs for returning or exchanging the product only when there is a manufacturing defect or fault in the product. In the case of an error in the order by the customer, the customer bears the shipping costs for the exchange; this includes returning the product and delivering the replacement product. Special provisions in the return and exchange policy in case of a manufacturing defect or fault in the product during the warranty period mentioned on the product, it can be exchanged according to the warranty policy mentioned on the website. If the customer did not receive their order from the shipping company the first time and the shipment was returned to us, the customer can resend the shipment with payment of the shipping fee for the second time, or cancel the order and get a refund after deducting the shipping fee for the first time. The promotional offer linked to the returned item can be returned if it is in its original condition, or the value of the promotional offer will be deducted. Cash refunds are not possible when purchasing with gift vouchers or credit cards. Orders for pickup from the branch: When the customer's order is ready for pickup from the specified branch, they will be contacted via the branch to notify them of the availability of pickup. The customer is responsible for following up on incoming text messages/calls from the branch. Shipping fees between the warehouse and branches (for exchange/return requests): Shipping products from the main warehouse to the branch for completing the purchase (new order) is free. If the customer requests an exchange or return, an additional shipping fee of 10 Saudi riyals will be imposed for transferring the product between the warehouse and the branch to carry out the exchange or return. Cancellation fees for orders paid via Tabi/Tamara: If the customer requests to cancel the order and payment was made through the deferred payment service (such as Tabi or Tamara/Iman), and the reason for cancellation is the customer’s (such as withdrawal from the purchase or entering incorrect data) and there is no defect or problem caused by the store, then the customer bears any administrative fees imposed by the deferred payment company (Tabi/Tamara/Iman) for the cancellation process. These fees will be deducted from the refunded amount to the customer. Regarding cases where the product cannot be returned, there are specific cases where product return is not possible: lack of the original invoice attached with the order; submitting a return request after the specified time, which is 3 days from the date of receipt; product damage or if the original packaging has been opened or the product used; tampered products or those with serial numbers removed; removal of price tags, stickers, or original packaging; missing any attached accessories; electronic devices, as they are non-returnable or non-exchangeable; orders from outside Saudi Arabia. How can I recover my money if I receive an incorrect order or a product with a manufacturing defect? In the rare cases where the product received does not match the order on the website, you can file a complaint and clarify the issue fully to initiate a return request within a maximum of 3 days from the date of receipt. You must return the product to us in the same condition you received it, with the same original packaging. Once we receive the product, we will inspect it, and if it meets the conditions, we will immediately start the process of refunding your money without deducting shipping fees. The amount will be refunded to the account used in the order within 7 to 14 working days. How can I contact customer service? You can contact customer service via WhatsApp through the direct link or mobile number: 0502412999